Cancellation and Refund Policy

Welcome to digitalstore.trisoulproduction.com, the official platform of Trisoul Production for premium digital creative assets.

We are committed to providing instant access to high-quality digital products. Before purchasing, please read and understand our Cancellation & Refund Policy carefully.

📦 Digital Product Nature

All products offered on this platform are digitally delivered and are accessible immediately after a successful payment.
Due to the non-tangible, irreversible nature of digital content, we follow a strict no cancellation and no refund policy.

Cancellation Policy

Orders cannot be canceled once the payment is completed.

Since files are delivered instantly, cancellation requests are not accepted under any circumstances.

At Trisoul Production, we value your satisfaction. Please read our cancellation and refund policy carefully before making a purchase.

Refund Eligibility:

We offer a 2-Day Money Back Guarantee under the following conditions:

Corrupted Files:
A refund will be issued only if 40% or more of the files in the downloaded pack are corrupted or fail to open, and this must be proven via screenshots or screen recordings shared with our support team.
Duplicate Purchase:
A full refund will be granted if a customer accidentally makes a duplicate purchase of the same pack using the same email or account.

Non-Refundable Cases:

No refund will be issued after 2 days of the purchase date.
No refund for compatibility issues unless it’s proven that files are not working on standard, up-to-date software (e.g., Adobe Photoshop CC).
No refund if the download link has been accessed and files were extracted successfully without proof of error.

Refund Policy

All purchases made on this website are final and non-refundable.
Refunds will not be issued for:
- Accidental purchases
- Compatibility concerns (please check product details before buying)
- Change of mind after receiving the download link or access

🛠 Support Assistance

If you encounter any of the following:

Broken or missing download links
File access issues
Corrupted or incomplete downloads

Please reach out to our support team for resolution: